$oFolder = $oClient->getFolder('INBOX.Drafts');<br>
$oFolder = $oMessage = $oFolder->getMessage($uid = 2);
This function only return or get specific message from inbox but it not work on other folder like spam, drafts, junk, etc ,
I'm using Laravel library https://github.com/Webklex/laravel-imap#folderclass
As Elias Soares mentioned above; use getFolders() to retrieve information about all the folders. Then get the complete path for a given folder name.
And then use that folder name to fetch your message.
You can use this code as example:
$mailBoxes = $oClient->getFolders();
$folder = $request->input("folder");
$folder = getFolderPath($mailBoxes,$folder);
$oFolder = $oClient->getFolder($folder);
And the code for getFolderPath():
function getFolderPath($mailBoxes,$folder){
$flag=0;
foreach($mailBoxes as $mailBox){
if(strtolower($folder)==strtolower($mailBox->name)){
$curFolder = $mailBox->name;
$flag=1;
}
foreach ($mailBox->children as $child){
if(strtolower($folder)==strtolower($child->name)){
$curFolder = $child->full_name;
$flag=1;
break;
}
}
if($flag==1){
break;
}
}
if(!empty($curFolder)){
$folder = $curFolder;
}
return $folder;
}
The reason is why the names of folders were defined in Spanish.
In my case, I am using a Gmail SMTP server.
I found a solution and it works now for me.
$oClient->connect();
$oFolder = $oClient->getFolder('Enviados');
You can access any folder.
Drafts -> Borradores
Highlights(stared) -> Destacados
Sent -> Enviados
Important -> Importantes
Trash -> Papelera
Spam -> Spam
Everybody -> Todos
I'm currently doing a PHP script on a web app to scrap my drive :
By opening a PHP in my browser, I have a script based on examples provided by Google (https://github.com/google/google-api-php-client).
This script simply proceeds to a Files List and copy the files on the server.
It's working fine, but I want my Drive files to be synchronized with my server files. I have to run my PHP in my browser every time I want to copy again my files. Here are my questions about that :
Could I make a PHP script which would be executed programmatically by CRON everyday ?
At the moment the PHP opened in my browser needs an authentication (If no cookie of Google account already signed in is detected, I first need to login). I'd like to authorize my Google App once on my account to be able to scrap the drive every day.
Can I apply this script on multiple Google Accounts (Like having a list of G adresses or tokens, and the script runs for each one). The web app I'm doing is for a dizain of persons, and I'd like to synchronize their drives files with my server.
Thank you in advance for any answer. I don't know if this is very useful, but here is my code :
function retrieveAllFiles($service, $parameters) {
$results = array();
$pageToken = NULL;
do{
try {
if ($pageToken) {
$parameters['pageToken'] = $pageToken;
}
$files = $service->files->listFiles($parameters);
$results = array_merge($results, $files->getFiles());
$pageToken = $files->getNextPageToken();
} catch (Exception $e) {
print "Une erreur s'est produite : " . $e->getMessage();
$pageToken = NULL;
}
}while($pageToken);
return $results;
}
// Function to get a list of files id
function scrapDrive($service, $excluded) {
$final_files = array();
$query = "";
if(sizeof($excluded) == 0){
$query = "name = '--------'";
}else{
$query = "name = '".$excluded[0]."'";
}
// I just do a custom query if the user has chosen to exclude personal folders from his drive
foreach ($excluded as $folder_name) {
$query .= " or name ='".$folder_name."'";
}
// Get folders ID
$excluded_folders = retrieveAllFiles($service, array('q' => $query));
$excluded_folders_id = array();
foreach ($excluded_folders as $folder) {
array_push($excluded_folders_id, $folder['id']);
}
$usermail = getUserMail($service);
// Getting only files from last month
$artworks_query = "modifiedTime > '".date("Y-m-d\TH:i:sP",strtotime("-1 month"))."'";
// Only getting images
$artworks_query .= " and mimeType contains 'image/' and '".$usermail."' in owners";
foreach ($excluded_folders_id as $id) {
$artworks_query .= " and not '".$id."' in parents";
}
$artworks = retrieveAllFiles($service, array('q' => $artworks_query));
foreach ($artworks as $artwork) {
$final_artworks[$artwork['id']] = $artwork['name'];
}
return $final_artworks;
}
$excluded = getExcludedFolders($_SESSION['id']);
$artworks = scrapDrive($service, $excluded);
$nb_of_artworks = sizeof($artworks);
$i = 1;
// Copy each file
foreach ($artworks as $artwork_id => $artwork_name) {
$response = $service->files->get($artwork_id, array(
'alt' => 'media' ));
$content = $response->getBody()->getContents();
file_put_contents("folder/".$artwork_id.'_'.$artwork_name, $content);
}
$i++;
}
Thank you in advance for any help ! :-)
Could I make a PHP script which would be executed programmatically by CRON everyday?
Yes you can run a php script in cron. how to run a php script daily with the cron job on Ubuntu os
At the moment the PHP opened in my browser needs an authentication (If no cookie of Google account already signed in is detected, I first need to login).
That is because you are using Oauth2. You could just as easily save your refresh token in a file and then have your script read the refresh token from the file rather than reading it from the cookie. check this
I'd like to authorize my Google App once on my account to be able to scrap the drive every day.
If this is an account that you personally have control of then you should consider using service account authentication rather than Oauth2. check this
Can I apply this script on multiple Google Accounts (Like having a list of G adresses or tokens, and the script runs for each one). The web app I'm doing is for a dizain of persons, and I'd like to synchronize their drives files with my server.
Using Oauth2 you can have a refresh token for as many accounts as you wish. The owner of the account must simply authenticate your application and you will have a refresh token to access it.
I am working on a custom script to automatically send out invites and reminders. I have everything working fine up until a point. My function to send invites looks like this:
function sendInvites($iSurveyID) {
$oSurvey = Survey::model()->findByPk($iSurveyID);
if (!isset($oSurvey)) {
die("could not load survey");
}
if(!tableExists("{{tokens_$iSurveyID}}")) {
die("survey has no tokens or something");
}
$SQLemailstatuscondition = "emailstatus = 'OK'";
$SQLremindercountcondition = '';
$SQLreminderdelaycondition = '';
$iMaxEmails = (int)Yii::app()->getConfig("maxemails");
$iMaxReminders = 1;
if(!is_null($iMaxReminders)) {
$SQLremindercountcondition = "remindercount < " . $iMaxReminders;
}
$oTokens = Tokens_dynamic::model($iSurveyID);
$aResultTokens = $oTokens->findUninvited(false, $iMaxEmails, true, $SQLemailstatuscondition, $SQLremindercountcondition, $SQLreminderdelaycondition);
if (empty($aResultTokens)) {
die("No tokens to send invites to");
}
$aResult = emailTokens($iSurveyID, $aResultTokens, 'invite');
}
I also have a simple little file that starts up Yii:
Yii::createApplication('LSYii_Application', APPPATH . 'config/config' . EXT);
Yii::app()->loadHelper('admin/token');
Yii::app()->loadHelper('common');
Everything works as expected up until I actually try to send emails to the tokens. I've tracked the problem down to the following, on of the functions called by emailTokens has this in it:
$clang = Yii::app()->lang;
$aBasicTokenFields=array('firstname'=>array(
'description'=>$clang->gT('First name'),
'mandatory'=>'N',
'showregister'=>'Y'
),
The Yii::app()->lang part seems to be causing issues because then php is unable to call the gT method. However, when LimeSurvey is running "properly" this never happens. I can't even seem to find where "lang" is in the LimeSurvey source.
What can I do to make it work?
Why do you make it so hard on yourself and not use the RemoteControl2 API ?
See http://manual.limesurvey.org/wiki/RemoteControl_2_API#invite_participants
On that page you will also find a PHP example script.
maybe
Yii::import('application.libraries.Limesurvey_lang');
$clang = new Limesurvey_lang($oTokens->language);
My code:
<?php
if(isset($_GET['login']) && isset($_GET['login']) && isset($_GET['password'])){
$_login_url = "http://testing.wialon.com/wialon/ajax.html?svc=core/login¶ms={user:%s,password:%s}";
$login = $_GET['login'];
$password = $_GET['password'];
$handle = fopen(sprintf($_login_url, $login, $password), "r");
$line = fgets($handle);
fclose($handle);
$responce = explode(",",$line);
if(count($responce) < 2) {
echo "Invalid user or password";
} else {
$sessid = explode(":",$responce[1]);
$lastid = str_replace("\"","",$sessid[1]);
echo "http://testing.wialon.com/index.html?sid=".$lastid."";
}
}
?>
when I access this script with the server hosting the script everything works perfectly, The sessions are generated with my IP address.
But when I access it with another computer any user trying to login the script generates session using the servers IP address. can I send the request with the users IP address?
No, you cannot send the request with the users IP address.
However, you might be able to indicate that the request is being performed on behalf of another IP by using the HTTP_X_FORWARDED_FOR request header or similar, but without looking at their documentations (which doesn't seem to be publicly available) I can't be sure of it. You'll need to ask 'em.
This is an old thread but, let me put in my two cents. There are two new wialon athentication methods Token login and by passing the athorization hash . the second method is best suited for maintaining session across servers.
http://sdk.wialon.com/wiki/en/kit/remoteapi/apiref/core/create_auth_hash
http://sdk.wialon.com/wiki/en/kit/remoteapi/apiref/token/token
//get the Token from here http://hosting.wialon.com/login.html?client_id=wialon&access_type=-1&activation_time=0&duration=0&flags=1
// You should have your existing username from wialon with SDK access
$params = "{'token':'$token','operateAs','$username'}";
$baseurl = "http://hst-api.wialon.com/wialon/ajax.html";
$url = "$baseurl?params=".urlencode($params)."&svc=token/login";
$o = json_decode(file_get_contents($url),true);
$sid = $o['eid'];
I am a newbie to VTiger, I am using the 5.2.0 version to try, learn implementing Issue Tracking.
Intro:
A client sends an email to say support#company.com, Mail Converter or Mail Scanner.. scans for the new email and if found creates a new ticket.
If admin sees a new ticket which is being raised in Trouble Tickets, makes some changes such as assigning it to someone, or making a comment etc.. VTiger CRM sends an email to a client saying that admin has made modifications to the ticket.
Lets say Client wants some changes, so he replies to support#company.com, a new ticket is raised because a new mail as arrived and mail scanner creates a new ticket.
Problem:
Instead of updating an existing ticket which the client has sent before, creating a new ticket everytime duplicates the problem by making many tickets for one issue, which is a big problem.
When ever a client sends a mail to support#company.com, Subject of email goes as Title of the Ticket and Body of Email as Description of Ticket.
Lets say
Title of Ticket is SubjectClientSent
Client didnot like something after admin makes some modifications and the client decides to reply to the email which VTiger has sent him, it is generally in this manner.
Re: TT17 [ Ticket Id : 22 ] Re : SubjectClientSent
I dont want Mail Scanner to create a new ticket with the title of ticket as Re: TT17 [ Ticket Id : 22 ] Re : SubjectClientSent , I want it to update the exiting ticket with title SubjectClientSent
I tried to do that with creating a new rule something like this..
But, its still creating a new ticket.
Could you help me correct this?
Is there a better way of updating the existing ticket?
Thanks for the help and support.
Found the solution!
The entire answer was written stealing information from the VTiger PDF document, VTiger Forum, VTiger Bug Link
The below pictures shows the basic process involved in automating ticketing with MailScanner or MailConverter
![Mail Scanner Basic Process][4]
1:
Customer (having a Contact/Account record) sends email to support#company.com, with subject
“Test Trouble Ticket”
2:
Mail Scanner creates ticket, links it to matching contact/account record filtered by emailid
lookup.
HelpDeskHandler will send a acknowledgment email with more information on how to respond
further to Customer. The email subject looks like “TT15 [Ticket Id: 1483] Test Trouble Ticket”
3:
Customer replies to the acknowledgment email keeping part of the subject intact to
support#company.com. As mail scanner is configured with Regex rule on subject and finds a
matching Trouble Ticket linked to Customer, it updates the comments with the email body.
4:
When support team update their comment, an email is sent to Customer again.
The following steps will help us achieve this functionality
Step 1: Setup Outgoing Mail Server
If your Outgoing Mail Server is Gmail, the following settings should work for you
Mail Server Settings (SMTP)
Server Name ssl://smtp.gmail.com:465
User Name username#gmail.com
Password ******
From Email from.email#gmail.com
Requires Authentication? Yes
Step 2: Setup MailScanner or MailConverter
DEFAULT Information
Scanner Name DEFAULT
Server Name imap.gmail.com
Protocol imap4
User Name support.company#gmail.com
SSL Type ssl
SSL Method novalidate-cert
Connect URL {imap.gmail.com:993/imap4/ssl/novalidate-cert}
Status Enabled
Scanning Information
Look for All Messages from lastscan
After scan Mark message as Read
Step 3: Setup Rules to create & update tickets in MailScanner or MailConverter
Rules For Mail Converter [DEFAULT]
Priority
From
To
Subject Regex Ticket Id[^:]?: ([0-9]+)
Body
Match All Condition
Action Update Ticket
Priority
From
To
Subject
Body
Match Any Condition
Action Create Ticket
Step 4: Configure config.inc.php
update the following variables in your config.inc.php
$HELPDESK_SUPPORT_EMAIL_ID
FROM address information to be used when sending mails
Example: automated-reply#company.com
$HELPDESK_SUPPORT_EMAIL_ID = 'auto.reply.company#gmail.com';
$HELPDESK_SUPPORT_NAME
FROM name to be used for purpose of display for emails sentout.
Example: Automated Reply
$HELPDESK_SUPPORT_NAME = 'Company Support';
$HELPDESK_SUPPORT_EMAIL_REPLY_ID
REPLY-TO address to be set in the email sent.
Example: support#company.com
$HELPDESK_SUPPORT_EMAIL_REPLY_ID = 'support.company#gmail.com';
Setting this information is one of the important step for autoticketing.
When user tries to Reply for the automated emails the TO
address will be set by the mail-client and reaches the MailBox for
which we have setup the scanning.
Step 5: Create HelpDeskHandler.php in VTigerCRM/modules/HelpDesk/
<?php
/*+**********************************************************************************
* The contents of this file are subject to the vtiger CRM Public License Version 1.0
* ("License"); You may not use this file except in compliance with the License
* The Original Code is: vtiger CRM Open Source
* The Initial Developer of the Original Code is vtiger.
* Portions created by vtiger are Copyright (C) vtiger.
* All Rights Reserved.
************************************************************************************/
class HelpDeskHandler extends VTEventHandler {
function __getSendToEmail($crmid) {
if(empty($crmid)) return false;
$sendtoemail = false;
global $adb;
$metaresult = $adb->pquery("SELECT setype FROM vtiger_crmentity WHERE crmid=? AND deleted = 0", array($crmid));
if($metaresult && $adb->num_rows($metaresult)) {
$metaresultrow = $adb->fetch_array($metaresult);
$emailres = false;
if($metaresultrow['setype'] == 'Contacts') {
$emailres = $adb->pquery("SELECT email,yahooid FROM vtiger_contactdetails WHERE contactid = ?", array($crmid));
} else if($metaresultrow['setype'] == 'Accounts') {
$emailres = $adb->pquery("SELECT email1,email2 FROM vtiger_account WHERE accountid = ?", array($crmid));
}
if($emailres && $adb->num_rows($emailres)) {
$emailresrow = $adb->fetch_array($emailres);
if(!empty($emailresrow[0])) $sendtoemail = $emailresrow[0];
if(!empty($emailresrow[1])) $sendtoemail = $emailresrow[1];
}
}
return $sendtoemail;
}
function handleEvent($eventName, $entityData) {
global $log, $adb;
if($eventName == 'vtiger.entity.aftersave') {
$moduleName = $entityData->getModuleName();
// Event not related to HelpDesk - IGNORE
if($moduleName != 'HelpDesk') {
return;
}
// Take action if the service running is MailScanner (either via Cron/Scan Now)
if(isset($_REQUEST) && $_REQUEST['service'] == 'MailScanner' ) {
$focus = $entityData->focus;
$sendToEmail = $this->__getSendToEmail($focus->column_fields['parent_id']);
// If the entity is create new and we know whom to send the mail proceed.
if($entityData->isNew() && $sendToEmail) {
global $HELPDESK_SUPPORT_EMAIL_ID, $HELPDESK_SUPPORT_NAME, $HELPDESK_SUPPORT_EMAIL_REPLY_ID;
include_once 'vtlib/Vtiger/Mailer.php';
$mailer = new Vtiger_Mailer();
$mailer->ConfigSenderInfo($HELPDESK_SUPPORT_EMAIL_ID, $HELPDESK_SUPPORT_NAME);
$mailer->AddReplyTo($HELPDESK_SUPPORT_EMAIL_REPLY_ID);
$mailer->initFromTemplate('Auto Ticket First Response Template');
// Update the email subject
$mailer->Subject = sprintf("%s [ Ticket Id : %s ] Re : %s",
$focus->column_fields['ticket_no'],
$focus->id,
$focus->column_fields['ticket_title']
);
$mailer->SendTo( $sendToEmail, '', false, false, true );
}
}
}
}
}
?>
Step 6: Create email template named as "Auto Ticket First Response"
This is an acknowledgement email Company Support automatically sends after client sends email to support.company#gmail.com
To create Email Template go to Settings/E-Mail Templates; Select New Template and name it as "Auto Ticket First Response"
Step 7: Create a new PHP file and name it as RegisterHelpDeskHandler.php
Place the following code & execute the file
<?php
/*+**********************************************************************************
* The contents of this file are subject to the vtiger CRM Public License Version 1.0
* ("License"); You may not use this file except in compliance with the License
* The Original Code is: vtiger CRM Open Source
* The Initial Developer of the Original Code is vtiger.
* Portions created by vtiger are Copyright (C) vtiger.
* All Rights Reserved.
************************************************************************************/
$Vtiger_Utils_Log = true;
include_once 'vtlib/Vtiger/Module.php';
include_once 'vtlib/Vtiger/Event.php';
$moduleInstance = Vtiger_Module::getInstance('HelpDesk');
Vtiger_Event::register($moduleInstance, 'vtiger.entity.aftersave', 'HelpDeskHandler', 'modules/HelpDesk/HelpDeskHandler.php');
?>
To execute, simply type the following URL
http://localhost:8888/registerHelpDeskHandler.php
You should see the following output in the browser
Registering Event vtiger.entity.aftersave with [modules/HelpDesk/HelpDeskHandler.php] HelpDeskHandler ... DONE
Step 9: Check for the bug!
If you are on VTiger 5.2.0, the bug is already fixed!
If not, go to modules/Settings/MailScanner/core/MailScannerAction.php and replace the entire code with the following code
<?php
/*********************************************************************************
** The contents of this file are subject to the vtiger CRM Public License Version 1.0
* ("License"); You may not use this file except in compliance with the License
* The Original Code is: vtiger CRM Open Source
* The Initial Developer of the Original Code is vtiger.
* Portions created by vtiger are Copyright (C) vtiger.
* All Rights Reserved.
*
********************************************************************************/
require_once('modules/Emails/Emails.php');
require_once('modules/HelpDesk/HelpDesk.php');
require_once('modules/Users/Users.php');
require_once('modules/Documents/Documents.php');
/**
* Mail Scanner Action
*/
class Vtiger_MailScannerAction {
// actionid for this instance
var $actionid = false;
// scanner to which this action is associated
var $scannerid = false;
// type of mailscanner action
var $actiontype= false;
// text representation of action
var $actiontext= false;
// target module for action
var $module = false;
// lookup information while taking action
var $lookup = false;
// Storage folder to use
var $STORAGE_FOLDER = 'storage/mailscanner/';
/** DEBUG functionality */
var $debug = false;
function log($message) {
global $log;
if($log && $this->debug) { $log->debug($message); }
else if($this->debug) echo "$message\n";
}
/**
* Constructor.
*/
function __construct($foractionid) {
$this->initialize($foractionid);
}
/**
* Initialize this instance.
*/
function initialize($foractionid) {
global $adb;
$result = $adb->pquery("SELECT * FROM vtiger_mailscanner_actions WHERE actionid=? ORDER BY sequence", Array($foractionid));
if($adb->num_rows($result)) {
$this->actionid = $adb->query_result($result, 0, 'actionid');
$this->scannerid = $adb->query_result($result, 0, 'scannerid');
$this->actiontype = $adb->query_result($result, 0, 'actiontype');
$this->module = $adb->query_result($result, 0, 'module');
$this->lookup = $adb->query_result($result, 0, 'lookup');
$this->actiontext = "$this->actiontype,$this->module,$this->lookup";
}
}
/**
* Create/Update the information of Action into database.
*/
function update($ruleid, $actiontext) {
global $adb;
$inputparts = explode(',', $actiontext);
$this->actiontype = $inputparts[0]; // LINK, CREATE
$this->module = $inputparts[1]; // Module name
$this->lookup = $inputparts[2]; // FROM, TO
$this->actiontext = $actiontext;
if($this->actionid) {
$adb->pquery("UPDATE vtiger_mailscanner_actions SET scannerid=?, actiontype=?, module=?, lookup=? WHERE actionid=?",
Array($this->scannerid, $this->actiontype, $this->module, $this->lookup, $this->actionid));
} else {
$this->sequence = $this->__nextsequence();
$adb->pquery("INSERT INTO vtiger_mailscanner_actions(scannerid, actiontype, module, lookup, sequence) VALUES(?,?,?,?,?)",
Array($this->scannerid, $this->actiontype, $this->module, $this->lookup, $this->sequence));
$this->actionid = $adb->database->Insert_ID();
}
$checkmapping = $adb->pquery("SELECT COUNT(*) AS ruleaction_count FROM vtiger_mailscanner_ruleactions
WHERE ruleid=? AND actionid=?", Array($ruleid, $this->actionid));
if($adb->num_rows($checkmapping) && !$adb->query_result($checkmapping, 0, 'ruleaction_count')) {
$adb->pquery("INSERT INTO vtiger_mailscanner_ruleactions(ruleid, actionid) VALUES(?,?)",
Array($ruleid, $this->actionid));
}
}
/**
* Delete the actions from tables.
*/
function delete() {
global $adb;
if($this->actionid) {
$adb->pquery("DELETE FROM vtiger_mailscanner_actions WHERE actionid=?", Array($this->actionid));
$adb->pquery("DELETE FROM vtiger_mailscanner_ruleactions WHERE actionid=?", Array($this->actionid));
}
}
/**
* Get next sequence of Action to use.
*/
function __nextsequence() {
global $adb;
$seqres = $adb->pquery("SELECT max(sequence) AS max_sequence FROM vtiger_mailscanner_actions", Array());
$maxsequence = 0;
if($adb->num_rows($seqres)) {
$maxsequence = $adb->query_result($seqres, 0, 'max_sequence');
}
++$maxsequence;
return $maxsequence;
}
/**
* Apply the action on the mail record.
*/
function apply($mailscanner, $mailrecord, $mailscannerrule, $matchresult) {
$returnid = false;
if($this->actiontype == 'CREATE') {
if($this->module == 'HelpDesk') {
$returnid = $this->__CreateTicket($mailscanner, $mailrecord);
}
} else if($this->actiontype == 'LINK') {
$returnid = $this->__LinkToRecord($mailscanner, $mailrecord);
} else if($this->actiontype == 'UPDATE') {
if($this->module == 'HelpDesk') {
$returnid = $this->__UpdateTicket($mailscanner, $mailrecord,
$mailscannerrule->hasRegexMatch($matchresult));
}
}
return $returnid;
}
/**
* Update ticket action.
*/
function __UpdateTicket($mailscanner, $mailrecord, $regexMatchInfo) {
global $adb;
$returnid = false;
$usesubject = false;
if($this->lookup == 'SUBJECT') {
// If regex match was performed on subject use the matched group
// to lookup the ticket record
if($regexMatchInfo) $usesubject = $regexMatchInfo['matches'];
else $usesubject = $mailrecord->_subject;
// Get the ticket record that was created by SENDER earlier
$fromemail = $mailrecord->_from[0];
$linkfocus = $mailscanner->GetTicketRecord($usesubject, $fromemail);
$relatedid = $linkfocus->column_fields[parent_id];
// If matching ticket is found, update comment, attach email
if($linkfocus) {
$timestamp = $adb->formatDate(date('YmdHis'), true);
$adb->pquery("INSERT INTO vtiger_ticketcomments(ticketid, comments, ownerid, ownertype, createdtime) VALUES(?,?,?,?,?)",
Array($linkfocus->id, $mailrecord->getBodyText(), $relatedid, 'customer', $timestamp));
// Set the ticket status to Open if its Closed
$adb->pquery("UPDATE vtiger_troubletickets set status=? WHERE ticketid=? AND status='Closed'", Array('Open', $linkfocus->id));
$returnid = $this->__CreateNewEmail($mailrecord, $this->module, $linkfocus);
} else {
// TODO If matching ticket was not found, create ticket?
// $returnid = $this->__CreateTicket($mailscanner, $mailrecord);
}
}
return $returnid;
}
/**
* Create ticket action.
*/
function __CreateTicket($mailscanner, $mailrecord) {
// Prepare data to create trouble ticket
$usetitle = $mailrecord->_subject;
$description = $mailrecord->getBodyText();
// There will be only on FROM address to email, so pick the first one
$fromemail = $mailrecord->_from[0];
$linktoid = $mailscanner->LookupContact($fromemail);
if(!$linktoid) $linktoid = $mailscanner->LookupAccount($fromemail);
/** Now Create Ticket **/
global $current_user;
if(!$current_user) $current_user = new Users();
$current_user->id = 1;
// Create trouble ticket record
$ticket = new HelpDesk();
$ticket->column_fields['ticket_title'] = $usetitle;
$ticket->column_fields['description'] = $description;
$ticket->column_fields['ticketstatus'] = 'Open';
$ticket->column_fields['assigned_user_id'] = $current_user->id;
if($linktoid) $ticket->column_fields['parent_id'] = $linktoid;
$ticket->save('HelpDesk');
// Associate any attachement of the email to ticket
$this->__SaveAttachements($mailrecord, 'HelpDesk', $ticket);
return $ticket->id;
}
/**
* Add email to CRM record like Contacts/Accounts
*/
function __LinkToRecord($mailscanner, $mailrecord) {
$linkfocus = false;
$useemail = false;
if($this->lookup == 'FROM') $useemail = $mailrecord->_from;
else if($this->lookup == 'TO') $useemail = $mailrecord->_to;
if($this->module == 'Contacts') {
foreach($useemail as $email) {
$linkfocus = $mailscanner->GetContactRecord($email);
if($linkfocus) break;
}
} else if($this->module == 'Accounts') {
foreach($useemail as $email) {
$linkfocus = $mailscanner->GetAccountRecord($email);
if($linkfocus) break;
}
}
$returnid = false;
if($linkfocus) {
$returnid = $this->__CreateNewEmail($mailrecord, $this->module, $linkfocus);
}
return $returnid;
}
/**
* Create new Email record (and link to given record) including attachements
*/
function __CreateNewEmail($mailrecord, $module, $linkfocus) {
global $current_user, $adb;
if(!$current_user) $current_user = new Users();
$current_user->id = 1;
$focus = new Emails();
$focus->column_fields['parent_type'] = $module;
$focus->column_fields['activitytype'] = 'Emails';
$focus->column_fields['parent_id'] = "$linkfocus->id#-1|";
$focus->column_fields['subject'] = $mailrecord->_subject;
$focus->column_fields['description'] = $mailrecord->getBodyHTML();
$focus->column_fields['assigned_user_id'] = $linkfocus->column_fields['assigned_user_id'];
$focus->column_fields["date_start"]= date('Y-m-d', $mailrecord->_date);
$from=$mailrecord->_from[0];
$to = $mailrecord->_to[0];
$cc = (!empty($mailrecord->_cc))? implode(',', $mailrecord->_cc) : '';
$bcc= (!empty($mailrecord->_bcc))? implode(',', $mailrecord->_bcc) : '';
$flag=''; // 'SENT'/'SAVED'
//emails field were restructured and to,bcc and cc field are JSON arrays
$focus->column_fields['from_email'] = $from;
$focus->column_fields['saved_toid'] = $to;
$focus->column_fields['ccmail'] = $cc;
$focus->column_fields['bccmail'] = $bcc;
$focus->save('Emails');
$emailid = $focus->id;
$this->log("Created [$focus->id]: $mailrecord->_subject linked it to " . $linkfocus->id);
// TODO: Handle attachments of the mail (inline/file)
$this->__SaveAttachements($mailrecord, 'Emails', $focus);
return $emailid;
}
/**
* Save attachments from the email and add it to the module record.
*/
function __SaveAttachements($mailrecord, $basemodule, $basefocus) {
global $adb;
// If there is no attachments return
if(!$mailrecord->_attachments) return;
$userid = $basefocus->column_fields['assigned_user_id'];
$setype = "$basemodule Attachment";
$date_var = $adb->formatDate(date('YmdHis'), true);
foreach($mailrecord->_attachments as $filename=>$filecontent) {
$attachid = $adb->getUniqueId('vtiger_crmentity');
$description = $filename;
$usetime = $adb->formatDate($date_var, true);
$adb->pquery("INSERT INTO vtiger_crmentity(crmid, smcreatorid, smownerid,
modifiedby, setype, description, createdtime, modifiedtime, presence, deleted)
VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?)",
Array($attachid, $userid, $userid, $userid, $setype, $description, $usetime, $usetime, 1, 0));
$issaved = $this->__SaveAttachmentFile($attachid, $filename, $filecontent);
if($issaved) {
// Create document record
$document = new Documents();
$document->column_fields['notes_title'] = $filename;
$document->column_fields['filename'] = $filename;
$document->column_fields['filestatus'] = 1;
$document->column_fields['filelocationtype'] = 'I';
$document->column_fields['folderid'] = 1; // Default Folder
$document->column_fields['assigned_user_id'] = $userid;
$document->save('Documents');
// Link file attached to document
$adb->pquery("INSERT INTO vtiger_seattachmentsrel(crmid, attachmentsid) VALUES(?,?)",
Array($document->id, $attachid));
// Link document to base record
$adb->pquery("INSERT INTO vtiger_senotesrel(crmid, notesid) VALUES(?,?)",
Array($basefocus->id, $document->id));
}
}
}
/**
* Save the attachment to the file
*/
function __SaveAttachmentFile($attachid, $filename, $filecontent) {
global $adb;
$dirname = $this->STORAGE_FOLDER;
if(!is_dir($dirname)) mkdir($dirname);
$description = $filename;
$filename = str_replace(' ', '-', $filename);
$saveasfile = "$dirname$attachid" . "_$filename";
if(!file_exists($saveasfile)) {
$this->log("Saved attachement as $saveasfile\n");
$fh = fopen($saveasfile, 'wb');
fwrite($fh, $filecontent);
fclose($fh);
}
$mimetype = MailAttachmentMIME::detect($saveasfile);
$adb->pquery("INSERT INTO vtiger_attachments SET attachmentsid=?, name=?, description=?, type=?, path=?",
Array($attachid, $filename, $description, $mimetype, $dirname));
return true;
}
}
?>
Step10: If you still face problems, and still cant get the update ticket functionality;
Check out the VTiger Forums.
[4]: http://i.stack.imgur.com/5ZU7Q.jpgemphasized text*emphasized text*