In OpenCart 2 - the admin never receives a notification when a new order is placed.
The customer always receives this notification, so I'll assume it's not a problem with the sending of mail itself.
The box is checked in the backend, 'New Order Alert Email'.
The mail protocol is set to 'Mail' and the admin email address is in this format:
-Fadmin#sample.com
Does anybody have any advice on this?
Thanks very much.
Related
I have a question regards delaying a WooCommerce Out of the box email notifications. We use WooCommerce Shipment tracking and also Dokan plugins. And therefore we also have suborders: A suborder has also a tracking code. We provide that information in the parent order processing mail.
When a new order comes in, the shipment tracking is empty. I guess this is because the mail is sent too fast. I think this because of the reason, that when I send the processing mail from the admin backend manually, then I have all info. So the code is fully working. I only have the problem with the automatically sent mail from WooCommerce when a new order comes in.
I found this but there is no time delay: Send an Email notification to the admin for pending order status in WooCommerce
Also, I found this plugin code on Github from Damien Carbery.
But I don't know if I can just copy the code and make changes to it?
This is the part that I should change maybe:
'woocommerce_order_status_pending_to_processing' => array( 'WC_Email_New_Order', $this->default_defer_time ),
I'm using Opencart Version 2.1.0.1
I'm receiving all the emails except for order confirmation email.
The admin and the customer are not receiving the order confirmation email. Other than this all other services which require email are working. I'm using zohomail in smtp.
I want the client and the admin to receive the confirmation email soon as the client's order's a product.
Anyone know how to solve this ?
You need to turn on New Order Alert Mail from admin panel store setting. Update your setting from here
Setting > Edit Setting> Option Tab > New Order Alert Mail
I have an issue with a Prestashop 1.6.1.6 where the "eshop" doesn't receive any order email, but the customer receives them properly. The Prestashop is hosted on a shared hosting server with cPanel, running PHP 5.5.
I have checked the above so far:
Under Preferences->Store Contacts->Shop email, the email is correct.
After a successful order as a customer, in cPanel->Mail->Mail Trace, i can see the delivery attempts to customer's email but not to "eshop" email.
Have installed, enabled and configured properly the module "Mail Alerts", entered 1 and more emails in E-mail addresses, but didn't receive any email as the "eshop".
Tried the option: Advanced Parameters->E-mail->TEST YOUR EMAIL CONFIGURATION->Send a test email, with the "eshop's" email address and it worked, bot with PHP mail() and with SMTP.
I have sent an email via the contact form (as a test customer) to Webmaster and to Customer Service and both the client and the "eshop" received the mail.
Sent a test email via thunderbird to the "eshop's" email address and it worked.
Made a new registration as a test customer with a valid email address. The test customer received the "Welcome" email, but the "eshop" didn't receive anything. (i am not really sure if the "eshop" should get any notification mail in this case to be sure, but i tried it).
What i understood so far, is that the mail functionality works for contact forms, test emails via Prestashop, test emails via thunderbird, but not for any kind of orders.
I don't know if there is something else to try to find the problem.
Is there any other option in Prestashop, which prevents the order emails to be sent to the "eshop"?
Is this a bug in Order Functionality?
Any idea would be useful since i don't know what else i can do. Thank you in advance.
if in "eshop" you meant merchant, by default Prestashop does not send these notifications to "admin",
install the Mail alerts module, and there are options to send different types of emails to provided addresses.
It would look that you have the email template in "modules / mailalerts / mail / in / new_order.html"
Regards,
I am trying to find a way to send out an email once the order has been completed within WooCommerce store. How would I go about sending an auto email once the product/order has been ticked finish.
Thanks
WooCommerce automatically send the processing email to user when you place any order and also send the mail to admin for new order you have to do nothing. Are you getting any type of error or something? because after installation all thing works automatically.
I am using Opencart Version 2.0.3.1.
While a customer order a product, the order mail is not sent to admin. But the order mail is successfully sent to the customer.
So how to make to sent the order mail to admin while an user order a product in Opencart??
My Mail settings is look like this:
Other mails like contact us etc are working fine..
Ok, solve the problem..
My issue is the order mail is not sent to admin but sent to customer. I have to sent the order mail to admin also.
Solution:
Login as admin, goto System->Settings, Edit the current store.
Move to Option tab, in checkout section check New Order Alert Mail to Yes and Save.