So I'm trying to write a short function using PHP to check whether a server (or the back up) is available. The service provides two servers to use, and a page within the server that simply has "OK" in an element with id "server_status". I basically took their code that they provided and adjusted it so that it provides the kind of output I need. I want to get an array of true or false (depending on whether one of the sites is available), and the correct page if it is. Right now the output every time is (false, "e404.html"), which is what I set it up to output if no conditions are met. Here is my code:
function checkURL() {
$servers = array('tpeweb.paybox.com', // primary URL
'tpeweb1.paybox.com'); // backup URL
foreach($servers as $server){
$doc = new DOMDocument();
$doc->loadHTMLFile('https://'.$server.'/load.html');
$server_status = "";
$element = $doc->getElementById('server_status');
if($element){
$server_status = $element->textContent;
}
if($server_status == "OK"){
// Server is up and services are available
return array(true, 'https://'.$server.'/cgi/MYchoix_pagepaiement.cgi');
}
}
return array(false, 'e404.html');
}
Doing some output testing, it appears that I'm loading the document into $doc, but it doesn't fill $element. I'm new to PHP so I'm not quite sure what is wrong.
EDIT:
This is the original code that the service provided to make this check, I adjusted it because I needed to be able to actually output the link to use:
<?php
$servers = array('urlserver.paybox.com', // primary URL
'urlserver1.paybox.com'); // backup URL
$serverOK = "";
foreach($servers as $server){
$doc = new DOMDocument();
$doc->loadHTMLFile('https://'.$server.'/load.html');
$server_status = "";
$element = $doc->getElementById('server_status');
if($element){
$server_status = $element->textContent;
}
if($server_status == "OK"){
// Server is up and services are available
$serverOK = $server;
break;
}
// else : Server is up but services are not available .
}
if(!$serverOK){
die("Error : no server found");
}
?>
//echo 'Connecting to https://'.$server.'/cgi/MYchoix_pagepaiement.cgi';
Thanks,
Adrian
Does your html file have a doctype declared?
from http://php.net/manual/en/domdocument.getelementbyid.php
For this function to work, you will need either to set some ID attributes with DOMElement::setIdAttribute or a DTD which defines an attribute to be of type ID.
It should be sufficient to include <!DOCTYPE html> at the very top of your html files, and set
$doc->validateOnParse = true; before calling the getElementByID function.
It is my first experience with XML-RPC. I am having a problem retrieving the data from the server as it's being returned to client as fault code. Why is this happening? Do I also need to make an XML-RPC Server file or is it already set up here?
$beerClient = new xmlrpc_client('localhost:1234/341/xmlrpc-lab/xmlrpcserver.php','alvin.ist.rit.edu:8100',1234);
Is it because the data does not match the server return type or something else I'm missing?
I made sure I included the xmlrpc libraries to the right path and everything.
The webpage error returns:
An XML-RPC Fault Occured
Fault Code:-1
Fault Desc:java.lang.NoSuchMethodException: BeerHandler.List()
XML-RPC Client:
<?php
require_once('xmlrpc-3.0.0.beta/lib/xmlrpc.inc');
// Initialize $Beers as an empty Array.
// $Beers will hold all the information available for each beer.
// (BeerID, Name, Rating, Comments)
//
// It will be used later to create the HTML output.
$Beers = Array();
// GET A LIST OF THE AVAILABLE BEERS ON THE XML-RPC SERVER
$beerClient = new xmlrpc_client('localhost:1234/341/xmlrpc-lab/xmlrpcserver.php','alvin.ist.rit.edu:8100',1234);
$msg_listBeers = new xmlrpcmsg('beer.List');
$response = $beerClient->send($msg_listBeers);
if($response == false)
{
die('Unable to contact XML-RPC Server');
}
if(!$response->faultCode()) // faults occurred?
{
// convert to a more usable PHP Array
$beerList = xmlrpc_decode($response->value());
foreach($beerList as $beerID => $beerName)
{
// for each available beer listed by the server grab it's
// a) Rating
// b) Comments
//
// and put the data into the $Beer array. This is incredibly
// inefficient since it performs a lot of HTTP calls to grab each
// piece of data. Not recommended for use beyond this example.
$Beers[$beerID]['name'] = $beerName;
// GET THE RATING FOR THE CURRENT BEER
// Build XML-RPC Request for the Beer's Rating
$msg_beerRating = new xmlrpcmsg('beer.Rating',array(new xmlrpcval($beerID, 'int')));
// Send the Message to the server
$response = $beerClient->send($msg_beerRating);
// Negative number If no rating found
$Beers[$beerID]['rating'] = (!$response->faultCode()) ? xmlrpc_decode($response->value()) : -1;
// GET THE COMMENTS FOR THE CURRENT BEER
$msg_beerComments = new xmlrpcmsg('beer.Comments', array(new xmlrpcval($beerID,'int')));
// Send the Message to the server
$response = $beerClient->send($msg_beerComments);
// Fill in the Comments for the Beer
$Beers[$beerID]['comments'] = (!$response->faultCode()) ? xmlrpc_decode($response->value()) : array(); //empty array for not Comments
} // END foreach ($beerList as ...
}
else // XML-RPC returned a fault...
{
echo '<h1>An XML-RPC Fault Occured</h1>';
printf('<b>Fault Code:</b>%s<br/>',$response->faultCode());
printf('<b>Fault Desc:</b>%s<br/>',$response->faultString());
die();
}
// GENERATE THE OUTPUT
$xmlrpc_client->setDebug(1); // turn on debugging, if I/O fault occurred between communication xmlrpc_client and xmlrpc_server
?>
<html>
<head>
<title>Beer List XML-RPC</title>
<meta charset="utf-8">
</head>
<body>
<h1>Beer List</h1>
<ol type="1">
<?php
if(count($Beers))
{
foreach($Beers as $BeerData)
{
printf('<font size="+2" color="#990000"><li> %s</font><br>', $BeerData['beer']);
// Output the beer's rating if it exists
if($BeerData['rating'] != -1)
{
printf('<b>Rating: %s/5.0</b><br>',$BeerData['rating']);
}
// Output the beer's comments if they exist
if(count($BeerData['comments']))
{
echo '<b>Comments:</b><ul>';
foreach($BeerData['comments'] as $Comment)
{
echo "<li> $Comment";
}
echo '</ul>';
}
}
}
else
{
echo '<li> Darn No Beers Found';
}
?>
</ol>
</body>
</html>
well i'm writing a php code to edit tags and data inside those tags but i'm having big trouble getting my head around the thing.
basically i have an xml file similar to this but bigger
<users>
<user1>
<password></password>
</user1>
</users>
and the php code i'm using to try and change the user1 tag is this
function mod_user() {
// Get global Variables
global $access_level;
// Pull the data from the form
$entered_new_username = $_POST['mod_user_new_username'];
$entered_pass = $_POST['mod_user_new_password'];
$entered_confirm_pass = $_POST['mod_user_confirm_new_password'];
$entered_new_roll = $_POST['mod_user_new_roll'];
$entered_new_access_level = $_POST['mod_user_new_access_level'];
// Grab the old username from the last page as well so we know who we are looking for
$current_username = $_POST['mod_user_old_username'];
// !!-------- First thing is first. we need to run checks to make sure that this operation can be completed ----------------!!
// Check to see if the user exist. we just use the normal phaser since we are only reading and it's much easier to make loop through
$xml = simplexml_load_file('../users/users.xml');
// read the xml file find the user to be modified
foreach ($xml->children() as $xml_user_get)
{
$xml_user = ($xml_user_get->getName());
if ($xml_user == $entered_new_username){
// Set array to send data back
//$a = array ("error"=>103, "entered_user"=>$new_user, "entered_roll"=>$new_roll, "entered_access"=>$new_access_level);
// Add to session to be sent back to other page
// $_SESSION['add_error'] = $a;
die("Username Already exist - Pass");
// header('location: ../admin.php?page=usermanage&task=adduser');
}
}
// Check the passwords and make sure they match
if ($entered_pass == $entered_confirm_pass) {
// Encrypt the new password and unset the old password variables so they don't stay in memory un-encrytped
$new_password = hash('sha512', $entered_pass);
unset ($entered_pass, $entered_confirm_pass, $_POST['mod_user_new_password'], $_POST['mod_user_confirm_pass']);
}
else {
die("passwords did not match - Pass");
}
if ($entered_new_access_level != "") {
if ($entered_new_access_level < $access_level){
die("Access level is not sufficiant to grant access - Pass");
}
}
// Now to load up the xml file and commit changes.
$doc = new DOMDocument;
$doc->formatOutput = true;
$doc->perserveWhiteSpace = false;
$doc->load('../users/users.xml');
$old_user = $doc->getElementsByTagName('users')->item(0)->getElementsByTagName($current_username)->item(0);
// For initial debugging - to be deleted
if ($old_user == $current_username)
echo "old username found and matches";
// Check the variables to see if there is something to change in the data.
if ($entered_new_username != "") {
$xml_old_user = $doc->getElementsByTagName('users')->item(0)->getElementsByTagName($current_username)->item(0)->replaceChild($entered_new_username, $old_user);
echo "Username is now: " . $current_username;
}
if ($new_pass != "") {
$current_password = $doc->getElementsByTagName($current_user)->item(0)->getElementsByTagName('password')->item(0)->nodeValue;
//$replace_password = $doc
}
}
when run with just the username entered for change i get this error
Catchable fatal error: Argument 1 passed to DOMNode::replaceChild() must be an instance of DOMNode, string given, called in E:\xampp\htdocs\CGS-Intranet\admin\html\useraction.php on line 252 and defined in E:\xampp\htdocs\CGS-Intranet\admin\html\useraction.php on line 201
could someone explain to me how to do this or show me how they'd do it.. it might make a little sense to me to see how it's done :s
thanks
$entered_new_username is a string so you'll need to wrap it with a DOM object, via something like$doc->createElement()
$xml_old_user = $doc->getElementsByTagName('users')->item(0)->getElementsByTagName($current_username)->item(0)->replaceChild($doc->createElement($entered_new_username), $old_user);
This may not be quite right, but hopefully it points you in the correct direction.
alright got it writing and replacing the node that i want but i have ran into other issues i have to work out (IE: it's replacing the whole tree rather then just changing the node name)
anyway the code i used is
// For initial debugging - to be deleted
if ($old_user == $current_username)
echo "old username found and matches";
// Check the variables to see if there is something to change in the data.
if ($entered_new_username != "") {
try {
$new_node_name = $doc->createElement($entered_new_username);
$old_user->parentNode->replaceChild($new_node_name, $old_user);
}
catch (DOMException $e) {
echo $e;
}
echo "Username is now: " . $current_username;
}
if ($new_pass != "") {
$current_password = $doc->getElementsByTagName($current_user)->item(0)->getElementsByTagName('password')->item(0)->nodeValue;
//$replace_password = $doc
}
$doc->save('../users/users.xml');
I am a newbie to VTiger, I am using the 5.2.0 version to try, learn implementing Issue Tracking.
Intro:
A client sends an email to say support#company.com, Mail Converter or Mail Scanner.. scans for the new email and if found creates a new ticket.
If admin sees a new ticket which is being raised in Trouble Tickets, makes some changes such as assigning it to someone, or making a comment etc.. VTiger CRM sends an email to a client saying that admin has made modifications to the ticket.
Lets say Client wants some changes, so he replies to support#company.com, a new ticket is raised because a new mail as arrived and mail scanner creates a new ticket.
Problem:
Instead of updating an existing ticket which the client has sent before, creating a new ticket everytime duplicates the problem by making many tickets for one issue, which is a big problem.
When ever a client sends a mail to support#company.com, Subject of email goes as Title of the Ticket and Body of Email as Description of Ticket.
Lets say
Title of Ticket is SubjectClientSent
Client didnot like something after admin makes some modifications and the client decides to reply to the email which VTiger has sent him, it is generally in this manner.
Re: TT17 [ Ticket Id : 22 ] Re : SubjectClientSent
I dont want Mail Scanner to create a new ticket with the title of ticket as Re: TT17 [ Ticket Id : 22 ] Re : SubjectClientSent , I want it to update the exiting ticket with title SubjectClientSent
I tried to do that with creating a new rule something like this..
But, its still creating a new ticket.
Could you help me correct this?
Is there a better way of updating the existing ticket?
Thanks for the help and support.
Found the solution!
The entire answer was written stealing information from the VTiger PDF document, VTiger Forum, VTiger Bug Link
The below pictures shows the basic process involved in automating ticketing with MailScanner or MailConverter
![Mail Scanner Basic Process][4]
1:
Customer (having a Contact/Account record) sends email to support#company.com, with subject
“Test Trouble Ticket”
2:
Mail Scanner creates ticket, links it to matching contact/account record filtered by emailid
lookup.
HelpDeskHandler will send a acknowledgment email with more information on how to respond
further to Customer. The email subject looks like “TT15 [Ticket Id: 1483] Test Trouble Ticket”
3:
Customer replies to the acknowledgment email keeping part of the subject intact to
support#company.com. As mail scanner is configured with Regex rule on subject and finds a
matching Trouble Ticket linked to Customer, it updates the comments with the email body.
4:
When support team update their comment, an email is sent to Customer again.
The following steps will help us achieve this functionality
Step 1: Setup Outgoing Mail Server
If your Outgoing Mail Server is Gmail, the following settings should work for you
Mail Server Settings (SMTP)
Server Name ssl://smtp.gmail.com:465
User Name username#gmail.com
Password ******
From Email from.email#gmail.com
Requires Authentication? Yes
Step 2: Setup MailScanner or MailConverter
DEFAULT Information
Scanner Name DEFAULT
Server Name imap.gmail.com
Protocol imap4
User Name support.company#gmail.com
SSL Type ssl
SSL Method novalidate-cert
Connect URL {imap.gmail.com:993/imap4/ssl/novalidate-cert}
Status Enabled
Scanning Information
Look for All Messages from lastscan
After scan Mark message as Read
Step 3: Setup Rules to create & update tickets in MailScanner or MailConverter
Rules For Mail Converter [DEFAULT]
Priority
From
To
Subject Regex Ticket Id[^:]?: ([0-9]+)
Body
Match All Condition
Action Update Ticket
Priority
From
To
Subject
Body
Match Any Condition
Action Create Ticket
Step 4: Configure config.inc.php
update the following variables in your config.inc.php
$HELPDESK_SUPPORT_EMAIL_ID
FROM address information to be used when sending mails
Example: automated-reply#company.com
$HELPDESK_SUPPORT_EMAIL_ID = 'auto.reply.company#gmail.com';
$HELPDESK_SUPPORT_NAME
FROM name to be used for purpose of display for emails sentout.
Example: Automated Reply
$HELPDESK_SUPPORT_NAME = 'Company Support';
$HELPDESK_SUPPORT_EMAIL_REPLY_ID
REPLY-TO address to be set in the email sent.
Example: support#company.com
$HELPDESK_SUPPORT_EMAIL_REPLY_ID = 'support.company#gmail.com';
Setting this information is one of the important step for autoticketing.
When user tries to Reply for the automated emails the TO
address will be set by the mail-client and reaches the MailBox for
which we have setup the scanning.
Step 5: Create HelpDeskHandler.php in VTigerCRM/modules/HelpDesk/
<?php
/*+**********************************************************************************
* The contents of this file are subject to the vtiger CRM Public License Version 1.0
* ("License"); You may not use this file except in compliance with the License
* The Original Code is: vtiger CRM Open Source
* The Initial Developer of the Original Code is vtiger.
* Portions created by vtiger are Copyright (C) vtiger.
* All Rights Reserved.
************************************************************************************/
class HelpDeskHandler extends VTEventHandler {
function __getSendToEmail($crmid) {
if(empty($crmid)) return false;
$sendtoemail = false;
global $adb;
$metaresult = $adb->pquery("SELECT setype FROM vtiger_crmentity WHERE crmid=? AND deleted = 0", array($crmid));
if($metaresult && $adb->num_rows($metaresult)) {
$metaresultrow = $adb->fetch_array($metaresult);
$emailres = false;
if($metaresultrow['setype'] == 'Contacts') {
$emailres = $adb->pquery("SELECT email,yahooid FROM vtiger_contactdetails WHERE contactid = ?", array($crmid));
} else if($metaresultrow['setype'] == 'Accounts') {
$emailres = $adb->pquery("SELECT email1,email2 FROM vtiger_account WHERE accountid = ?", array($crmid));
}
if($emailres && $adb->num_rows($emailres)) {
$emailresrow = $adb->fetch_array($emailres);
if(!empty($emailresrow[0])) $sendtoemail = $emailresrow[0];
if(!empty($emailresrow[1])) $sendtoemail = $emailresrow[1];
}
}
return $sendtoemail;
}
function handleEvent($eventName, $entityData) {
global $log, $adb;
if($eventName == 'vtiger.entity.aftersave') {
$moduleName = $entityData->getModuleName();
// Event not related to HelpDesk - IGNORE
if($moduleName != 'HelpDesk') {
return;
}
// Take action if the service running is MailScanner (either via Cron/Scan Now)
if(isset($_REQUEST) && $_REQUEST['service'] == 'MailScanner' ) {
$focus = $entityData->focus;
$sendToEmail = $this->__getSendToEmail($focus->column_fields['parent_id']);
// If the entity is create new and we know whom to send the mail proceed.
if($entityData->isNew() && $sendToEmail) {
global $HELPDESK_SUPPORT_EMAIL_ID, $HELPDESK_SUPPORT_NAME, $HELPDESK_SUPPORT_EMAIL_REPLY_ID;
include_once 'vtlib/Vtiger/Mailer.php';
$mailer = new Vtiger_Mailer();
$mailer->ConfigSenderInfo($HELPDESK_SUPPORT_EMAIL_ID, $HELPDESK_SUPPORT_NAME);
$mailer->AddReplyTo($HELPDESK_SUPPORT_EMAIL_REPLY_ID);
$mailer->initFromTemplate('Auto Ticket First Response Template');
// Update the email subject
$mailer->Subject = sprintf("%s [ Ticket Id : %s ] Re : %s",
$focus->column_fields['ticket_no'],
$focus->id,
$focus->column_fields['ticket_title']
);
$mailer->SendTo( $sendToEmail, '', false, false, true );
}
}
}
}
}
?>
Step 6: Create email template named as "Auto Ticket First Response"
This is an acknowledgement email Company Support automatically sends after client sends email to support.company#gmail.com
To create Email Template go to Settings/E-Mail Templates; Select New Template and name it as "Auto Ticket First Response"
Step 7: Create a new PHP file and name it as RegisterHelpDeskHandler.php
Place the following code & execute the file
<?php
/*+**********************************************************************************
* The contents of this file are subject to the vtiger CRM Public License Version 1.0
* ("License"); You may not use this file except in compliance with the License
* The Original Code is: vtiger CRM Open Source
* The Initial Developer of the Original Code is vtiger.
* Portions created by vtiger are Copyright (C) vtiger.
* All Rights Reserved.
************************************************************************************/
$Vtiger_Utils_Log = true;
include_once 'vtlib/Vtiger/Module.php';
include_once 'vtlib/Vtiger/Event.php';
$moduleInstance = Vtiger_Module::getInstance('HelpDesk');
Vtiger_Event::register($moduleInstance, 'vtiger.entity.aftersave', 'HelpDeskHandler', 'modules/HelpDesk/HelpDeskHandler.php');
?>
To execute, simply type the following URL
http://localhost:8888/registerHelpDeskHandler.php
You should see the following output in the browser
Registering Event vtiger.entity.aftersave with [modules/HelpDesk/HelpDeskHandler.php] HelpDeskHandler ... DONE
Step 9: Check for the bug!
If you are on VTiger 5.2.0, the bug is already fixed!
If not, go to modules/Settings/MailScanner/core/MailScannerAction.php and replace the entire code with the following code
<?php
/*********************************************************************************
** The contents of this file are subject to the vtiger CRM Public License Version 1.0
* ("License"); You may not use this file except in compliance with the License
* The Original Code is: vtiger CRM Open Source
* The Initial Developer of the Original Code is vtiger.
* Portions created by vtiger are Copyright (C) vtiger.
* All Rights Reserved.
*
********************************************************************************/
require_once('modules/Emails/Emails.php');
require_once('modules/HelpDesk/HelpDesk.php');
require_once('modules/Users/Users.php');
require_once('modules/Documents/Documents.php');
/**
* Mail Scanner Action
*/
class Vtiger_MailScannerAction {
// actionid for this instance
var $actionid = false;
// scanner to which this action is associated
var $scannerid = false;
// type of mailscanner action
var $actiontype= false;
// text representation of action
var $actiontext= false;
// target module for action
var $module = false;
// lookup information while taking action
var $lookup = false;
// Storage folder to use
var $STORAGE_FOLDER = 'storage/mailscanner/';
/** DEBUG functionality */
var $debug = false;
function log($message) {
global $log;
if($log && $this->debug) { $log->debug($message); }
else if($this->debug) echo "$message\n";
}
/**
* Constructor.
*/
function __construct($foractionid) {
$this->initialize($foractionid);
}
/**
* Initialize this instance.
*/
function initialize($foractionid) {
global $adb;
$result = $adb->pquery("SELECT * FROM vtiger_mailscanner_actions WHERE actionid=? ORDER BY sequence", Array($foractionid));
if($adb->num_rows($result)) {
$this->actionid = $adb->query_result($result, 0, 'actionid');
$this->scannerid = $adb->query_result($result, 0, 'scannerid');
$this->actiontype = $adb->query_result($result, 0, 'actiontype');
$this->module = $adb->query_result($result, 0, 'module');
$this->lookup = $adb->query_result($result, 0, 'lookup');
$this->actiontext = "$this->actiontype,$this->module,$this->lookup";
}
}
/**
* Create/Update the information of Action into database.
*/
function update($ruleid, $actiontext) {
global $adb;
$inputparts = explode(',', $actiontext);
$this->actiontype = $inputparts[0]; // LINK, CREATE
$this->module = $inputparts[1]; // Module name
$this->lookup = $inputparts[2]; // FROM, TO
$this->actiontext = $actiontext;
if($this->actionid) {
$adb->pquery("UPDATE vtiger_mailscanner_actions SET scannerid=?, actiontype=?, module=?, lookup=? WHERE actionid=?",
Array($this->scannerid, $this->actiontype, $this->module, $this->lookup, $this->actionid));
} else {
$this->sequence = $this->__nextsequence();
$adb->pquery("INSERT INTO vtiger_mailscanner_actions(scannerid, actiontype, module, lookup, sequence) VALUES(?,?,?,?,?)",
Array($this->scannerid, $this->actiontype, $this->module, $this->lookup, $this->sequence));
$this->actionid = $adb->database->Insert_ID();
}
$checkmapping = $adb->pquery("SELECT COUNT(*) AS ruleaction_count FROM vtiger_mailscanner_ruleactions
WHERE ruleid=? AND actionid=?", Array($ruleid, $this->actionid));
if($adb->num_rows($checkmapping) && !$adb->query_result($checkmapping, 0, 'ruleaction_count')) {
$adb->pquery("INSERT INTO vtiger_mailscanner_ruleactions(ruleid, actionid) VALUES(?,?)",
Array($ruleid, $this->actionid));
}
}
/**
* Delete the actions from tables.
*/
function delete() {
global $adb;
if($this->actionid) {
$adb->pquery("DELETE FROM vtiger_mailscanner_actions WHERE actionid=?", Array($this->actionid));
$adb->pquery("DELETE FROM vtiger_mailscanner_ruleactions WHERE actionid=?", Array($this->actionid));
}
}
/**
* Get next sequence of Action to use.
*/
function __nextsequence() {
global $adb;
$seqres = $adb->pquery("SELECT max(sequence) AS max_sequence FROM vtiger_mailscanner_actions", Array());
$maxsequence = 0;
if($adb->num_rows($seqres)) {
$maxsequence = $adb->query_result($seqres, 0, 'max_sequence');
}
++$maxsequence;
return $maxsequence;
}
/**
* Apply the action on the mail record.
*/
function apply($mailscanner, $mailrecord, $mailscannerrule, $matchresult) {
$returnid = false;
if($this->actiontype == 'CREATE') {
if($this->module == 'HelpDesk') {
$returnid = $this->__CreateTicket($mailscanner, $mailrecord);
}
} else if($this->actiontype == 'LINK') {
$returnid = $this->__LinkToRecord($mailscanner, $mailrecord);
} else if($this->actiontype == 'UPDATE') {
if($this->module == 'HelpDesk') {
$returnid = $this->__UpdateTicket($mailscanner, $mailrecord,
$mailscannerrule->hasRegexMatch($matchresult));
}
}
return $returnid;
}
/**
* Update ticket action.
*/
function __UpdateTicket($mailscanner, $mailrecord, $regexMatchInfo) {
global $adb;
$returnid = false;
$usesubject = false;
if($this->lookup == 'SUBJECT') {
// If regex match was performed on subject use the matched group
// to lookup the ticket record
if($regexMatchInfo) $usesubject = $regexMatchInfo['matches'];
else $usesubject = $mailrecord->_subject;
// Get the ticket record that was created by SENDER earlier
$fromemail = $mailrecord->_from[0];
$linkfocus = $mailscanner->GetTicketRecord($usesubject, $fromemail);
$relatedid = $linkfocus->column_fields[parent_id];
// If matching ticket is found, update comment, attach email
if($linkfocus) {
$timestamp = $adb->formatDate(date('YmdHis'), true);
$adb->pquery("INSERT INTO vtiger_ticketcomments(ticketid, comments, ownerid, ownertype, createdtime) VALUES(?,?,?,?,?)",
Array($linkfocus->id, $mailrecord->getBodyText(), $relatedid, 'customer', $timestamp));
// Set the ticket status to Open if its Closed
$adb->pquery("UPDATE vtiger_troubletickets set status=? WHERE ticketid=? AND status='Closed'", Array('Open', $linkfocus->id));
$returnid = $this->__CreateNewEmail($mailrecord, $this->module, $linkfocus);
} else {
// TODO If matching ticket was not found, create ticket?
// $returnid = $this->__CreateTicket($mailscanner, $mailrecord);
}
}
return $returnid;
}
/**
* Create ticket action.
*/
function __CreateTicket($mailscanner, $mailrecord) {
// Prepare data to create trouble ticket
$usetitle = $mailrecord->_subject;
$description = $mailrecord->getBodyText();
// There will be only on FROM address to email, so pick the first one
$fromemail = $mailrecord->_from[0];
$linktoid = $mailscanner->LookupContact($fromemail);
if(!$linktoid) $linktoid = $mailscanner->LookupAccount($fromemail);
/** Now Create Ticket **/
global $current_user;
if(!$current_user) $current_user = new Users();
$current_user->id = 1;
// Create trouble ticket record
$ticket = new HelpDesk();
$ticket->column_fields['ticket_title'] = $usetitle;
$ticket->column_fields['description'] = $description;
$ticket->column_fields['ticketstatus'] = 'Open';
$ticket->column_fields['assigned_user_id'] = $current_user->id;
if($linktoid) $ticket->column_fields['parent_id'] = $linktoid;
$ticket->save('HelpDesk');
// Associate any attachement of the email to ticket
$this->__SaveAttachements($mailrecord, 'HelpDesk', $ticket);
return $ticket->id;
}
/**
* Add email to CRM record like Contacts/Accounts
*/
function __LinkToRecord($mailscanner, $mailrecord) {
$linkfocus = false;
$useemail = false;
if($this->lookup == 'FROM') $useemail = $mailrecord->_from;
else if($this->lookup == 'TO') $useemail = $mailrecord->_to;
if($this->module == 'Contacts') {
foreach($useemail as $email) {
$linkfocus = $mailscanner->GetContactRecord($email);
if($linkfocus) break;
}
} else if($this->module == 'Accounts') {
foreach($useemail as $email) {
$linkfocus = $mailscanner->GetAccountRecord($email);
if($linkfocus) break;
}
}
$returnid = false;
if($linkfocus) {
$returnid = $this->__CreateNewEmail($mailrecord, $this->module, $linkfocus);
}
return $returnid;
}
/**
* Create new Email record (and link to given record) including attachements
*/
function __CreateNewEmail($mailrecord, $module, $linkfocus) {
global $current_user, $adb;
if(!$current_user) $current_user = new Users();
$current_user->id = 1;
$focus = new Emails();
$focus->column_fields['parent_type'] = $module;
$focus->column_fields['activitytype'] = 'Emails';
$focus->column_fields['parent_id'] = "$linkfocus->id#-1|";
$focus->column_fields['subject'] = $mailrecord->_subject;
$focus->column_fields['description'] = $mailrecord->getBodyHTML();
$focus->column_fields['assigned_user_id'] = $linkfocus->column_fields['assigned_user_id'];
$focus->column_fields["date_start"]= date('Y-m-d', $mailrecord->_date);
$from=$mailrecord->_from[0];
$to = $mailrecord->_to[0];
$cc = (!empty($mailrecord->_cc))? implode(',', $mailrecord->_cc) : '';
$bcc= (!empty($mailrecord->_bcc))? implode(',', $mailrecord->_bcc) : '';
$flag=''; // 'SENT'/'SAVED'
//emails field were restructured and to,bcc and cc field are JSON arrays
$focus->column_fields['from_email'] = $from;
$focus->column_fields['saved_toid'] = $to;
$focus->column_fields['ccmail'] = $cc;
$focus->column_fields['bccmail'] = $bcc;
$focus->save('Emails');
$emailid = $focus->id;
$this->log("Created [$focus->id]: $mailrecord->_subject linked it to " . $linkfocus->id);
// TODO: Handle attachments of the mail (inline/file)
$this->__SaveAttachements($mailrecord, 'Emails', $focus);
return $emailid;
}
/**
* Save attachments from the email and add it to the module record.
*/
function __SaveAttachements($mailrecord, $basemodule, $basefocus) {
global $adb;
// If there is no attachments return
if(!$mailrecord->_attachments) return;
$userid = $basefocus->column_fields['assigned_user_id'];
$setype = "$basemodule Attachment";
$date_var = $adb->formatDate(date('YmdHis'), true);
foreach($mailrecord->_attachments as $filename=>$filecontent) {
$attachid = $adb->getUniqueId('vtiger_crmentity');
$description = $filename;
$usetime = $adb->formatDate($date_var, true);
$adb->pquery("INSERT INTO vtiger_crmentity(crmid, smcreatorid, smownerid,
modifiedby, setype, description, createdtime, modifiedtime, presence, deleted)
VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?)",
Array($attachid, $userid, $userid, $userid, $setype, $description, $usetime, $usetime, 1, 0));
$issaved = $this->__SaveAttachmentFile($attachid, $filename, $filecontent);
if($issaved) {
// Create document record
$document = new Documents();
$document->column_fields['notes_title'] = $filename;
$document->column_fields['filename'] = $filename;
$document->column_fields['filestatus'] = 1;
$document->column_fields['filelocationtype'] = 'I';
$document->column_fields['folderid'] = 1; // Default Folder
$document->column_fields['assigned_user_id'] = $userid;
$document->save('Documents');
// Link file attached to document
$adb->pquery("INSERT INTO vtiger_seattachmentsrel(crmid, attachmentsid) VALUES(?,?)",
Array($document->id, $attachid));
// Link document to base record
$adb->pquery("INSERT INTO vtiger_senotesrel(crmid, notesid) VALUES(?,?)",
Array($basefocus->id, $document->id));
}
}
}
/**
* Save the attachment to the file
*/
function __SaveAttachmentFile($attachid, $filename, $filecontent) {
global $adb;
$dirname = $this->STORAGE_FOLDER;
if(!is_dir($dirname)) mkdir($dirname);
$description = $filename;
$filename = str_replace(' ', '-', $filename);
$saveasfile = "$dirname$attachid" . "_$filename";
if(!file_exists($saveasfile)) {
$this->log("Saved attachement as $saveasfile\n");
$fh = fopen($saveasfile, 'wb');
fwrite($fh, $filecontent);
fclose($fh);
}
$mimetype = MailAttachmentMIME::detect($saveasfile);
$adb->pquery("INSERT INTO vtiger_attachments SET attachmentsid=?, name=?, description=?, type=?, path=?",
Array($attachid, $filename, $description, $mimetype, $dirname));
return true;
}
}
?>
Step10: If you still face problems, and still cant get the update ticket functionality;
Check out the VTiger Forums.
[4]: http://i.stack.imgur.com/5ZU7Q.jpgemphasized text*emphasized text*