Counting tickets by hour in Laravel - php

Question

I'm trying to create hourly counting groups of tickets. I have to count three tickets for each hour and insert them as a bonus while inserting the remaining ones as a malus; every hour perform this count on a table where tickets are generated. I should calculate based on two time periods, one from 7 in the morning to 15 in the afternoon and one from 15 in the afternoon to 7 in the morning. I was taking a cue from this post, but I can't see the ticket number and time, while I can see the down, up, total and uptime columns. Can anyone help me perform this? I would also like to insert the count of time between the opening and closing of each intervention
Laravel group data by odd amount of hours throughout days
$uptimeData = Ticket::whereYear('created_at', '>=', Carbon::now()->year)
->whereYear('created_at', '<=', Carbon::now()->year)
->orderBy('created_at', 'asc')
->select('ticket_Id', 'created_at')
->get();
$intervals = \Carbon\CarbonInterval::hours(1)->toPeriod('2023/01/01 07:00:00', '2023/01/01 15:00:00');
$uptimeDataTimeline = $uptimeData->groupBy(function ($item, $key) use ($intervals) {
$date = Carbon::parse($item->created_at);
foreach ($intervals as $key => $interval) {
if ($date->hour == Carbon::parse($interval)->addHours(1)->hour) {
$actualHour1 = Carbon::parse($interval)->hour;
if (strlen($actualHour1) == 1) {
$actualHour1 = "0$actualHour1";
}
return $date->format("Y-m-d $actualHour1:00:00");
} else {
if ($date->hour == Carbon::parse($interval)->addHours(1)->hour) {
$actualHour2 = Carbon::parse($interval)->subHours(1)->hour;
if (strlen($actualHour2) == 1) {
$actualHour2 = "0$actualHour2";
}
return $date->format("Y-m-d $actualHour2:00:00");
}
}
}
return $date->format('Y-m-d H:00:00');
});
$uptimeDataTimeline = $uptimeDataTimeline->map(function ($checksInPeriod, $key) {
$down = 0;
$up = 0;
$total = 0;
$uptime = 0;
$fill = '#1fc777';
foreach ($checksInPeriod as $key => $value) {
$total++;
if ($total <= 3) {
$up++;
} else {
$down++;
}
}
$uptime = floatval(number_format(round($up / $total, 5) * 100, 2, '.', ','));
if ($uptime < 100) {
$fill = '#9deab8';
}
if ($uptime < 99) {
$fill = '#fbaa49';
}
if ($uptime < 98) {
$fill = '#e0465e';
}
return [
'total_ticket_Id' => $total,
'down_ticket_Id' => $down,
'up_ticket_Id' => $up,
'uptime' => $uptime,
'fill' => $fill,
];
});